Refund policy

Return & Refund Policy

Thank you for shopping at Kyvane.

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return or refund following our policy below.

Eligibility for Returns

• Returns must be requested within 30 calendar days after you receive your item.

• The item must be unused, in original condition, with all original packaging, parts and accessories included.

• Damages caused by improper use, accident, misuse or normal wear and tear are not eligible for free return or refund.

Return Process

1. Contact our customer support team to submit your return request, please provide your order number and photos of the item.

2. Wait for our team’s approval and return instructions before sending the item back.

3. You are responsible for the return shipping cost unless the item arrives defective, damaged or incorrect.

4. We do not accept returns without prior authorization. Unauthorized returns will be refused.

Refund Details

• Once we receive and inspect your returned item, we will notify you of the approval status.

• Approved refunds will be processed to your original payment method. It may take 5–10 business days for the funds to show on your bank or card statement, depending on your payment provider.

• Shipping fees for your original order are non-refundable.

Damaged or Defective Items

If your product arrives damaged, broken or defective, please contact us within 7 days of delivery with clear photos of the product and packaging. We will arrange replacement or refund at no extra cost for you.

Exceptions

• Clearance / sale items are non-refundable unless they arrive defective.

• Customized products are not eligible for return.

Contact Us

If you have any questions about our return and refund policy, please reach out to our support team.