Shipping policy

Shipping Policy

Thank you for shopping at Kyvane. Please read our shipping policy carefully before placing your order.

Order Processing

All orders will be processed within 1 to 3 business days once payment is verified. Processing does not include weekends or public holidays. When your package ships out, you will get an email with tracking details.

Delivery Estimates

Delivery times are estimated and not guaranteed. Delays may happen due to weather, logistics carrier issues, customs inspection, local holidays or other uncontrollable situations.

Shipping Fee & Customs Charges

Shipping cost will be shown on the checkout page. Buyers are responsible for any import duties, taxes or customs fees charged by your local government. We do not cover these extra charges.

Package Tracking

Once shipped, a tracking number will be sent to your email. You can track your package online anytime.

Shipping Address

Please double-check your shipping address, phone number and email before submitting your order. We are not liable for returned or undeliverable packages caused by wrong or incomplete addresses.

Lost or Damaged Packages

If your package is lost, stuck or arrives damaged, please contact our support team quickly with photos and your order number. We will help you coordinate with the delivery carrier.

Risk of Shipment

After the parcel is handed over to the shipping carrier, the risk of loss and damage transfers to you. We are not responsible for loss or delay caused by the courier company.

Address Modification

We cannot promise to change your address after the order has been processed or shipped. If you need to update your address, message us right away before dispatch.

Contact Us

If you have any questions about shipping, feel free to reach out to our customer service team.